ElevenLabs - AI Voice Agents. Making Conversational AI Simple

Build and deploy natural voice AI agents with ElevenLabs' Conversational AI platform. Create emotionally intelligent interactions across 32 languages using top LLMs like Gemini and GPT-4.

ElevenLabs is one of the leading text-to-voice platforms that is used by many companies like Kuku FM, Nvidia, Perplexity, Storytel etc.. to build their products. Eleven labs helps you do text to speech, voice chatbots, voice dubbing and a lot more.

Today, ElevenLabs has unveiled their groundbreaking Conversational AI feature. This new release is set to transform how we build and deploy AI agents that can engage in natural, voice-based interactions with emotion and personality.

With Conversational AI, you can create a wide range of interactive applications including outbound sales dialers, scheduling agents, interactive game characters, tutors, customer support agents, and more.

I had previously covered Vapi.ai - a platform to build Voice Agents which offers similar features. Do check that out.

Building AI Voice Agents Made Simple with Eleven Labs

Creating conversational AI agents has traditionally been a complex endeavor requiring substantial resources and technical expertise. ElevenLabs is changing this landscape by offering a comprehensive AI agents platform that handles all the crucial components:

• Speech to Text conversion

• LLM integrations

• Text to Speech synthesis

• Turn taking and interruption handling

• Dynamic conversation management

This integrated approach allows developers to focus on what matters most: customizing their knowledge base, fine-tuning system prompts, and selecting the perfect voice for their application.

Flexible and Powerful Features

The platform offers remarkable flexibility with features that include:

1. LLM Freedom: Choose from various leading language models, with the ability to swap models anytime to stay current with the latest advancements. You have models like Gemini 1.5 Flash, Gemini 1.5 Pro, Chat GPT-4o Mini, Chat GPT-4o,Chat GPT-4o Turbo, Claude 3.5 Sonnet, Claude 3 Haiku and also option to add your own Custom LLM.

2. Enterprise Integration:

   • Easy to use APIs and SDKs for custom integrations

   • Native AI integration with Twilio integration for handling inbound and outbound calls

   • Advanced tool calling capabilities on both server and client side

   • Dynamic prompting for personalized conversation flows

3. Conversation Analysis and Insights:

   • Advanced transcript analysis and evaluation system

   • Detailed conversation playback functionality

   • Comprehensive conversation insights and analytics

   • Real-time performance monitoring and evaluation

Multilingual and Production-Ready

What sets ElevenLabs' Conversational AI apart is its production-ready infrastructure:

• Support for 32 different languages, including advanced support for Indian languages like Hindi, Telugu and Tamil

• Enterprise-grade security for user data protection

• Quick deployment options:

  • Simple website integration with copy-paste functionality

  • Comprehensive SDK for custom applications, services, and even video games

---

If you have missed reading few of my previous posts, please check them out here:

Vapi Ai - Will it replace the call centres?

RelevanceAI : Make your own Workforce with AI Agents

Anthropic's Model Context Protocol(MCP): An Open Source Model to Bridge AI and Data Access

---

Configuring Your AI Agent

You can now go live with your own AI voice agent with production-ready performance in 5 days rather than months. You can test the application in few minutes.

ElevenLabs provides an intuitive interface for configuring your AI agent with several key components:

Voice Configuration

• Select from ElevenLabs' voice library (e.g., "Matilda")

• TTS output format options:

  • PCM 16000 Hz (default)

  • Support for various audio formats

• Pronunciation Dictionaries:

  • Upload .pls, .txt, or .xml files (max 1.6 MB)

  • Phoneme function works with Turbo v2 model

  • Alias function compatible with all models

Knowledge Base

• Add domain-specific information for improved accuracy

• Multiple input options:

  • File upload (pdf, txt, docx, html, epub)

  • URL integration

  • Direct text input

• Maximum file size: 21 MB

• Example: Math tutor using geeksforgeeks.org for formulas

Tools Integration

Two types of tools available:

1. Webhook

   • Extract specific information from calls

   • Send data to your server

   • Configurable with:

     • Custom name

     • Description

     • Method (GET/POST)

     • URL endpoint

2. Client Tools

   • Direct integration with client applications

Agent Persona Configuration

• Language selection (e.g., English with Turbo v2)

• Customizable first message

  • Example: "Hi, I'm Matilda. What shall we cover today?"

• System prompt configuration

  • Define agent personality and context

  • Set response parameters (e.g., 3-7 sentences)

  • Special formatting instructions (e.g., mathematical expressions)

Security and Advanced Features

• Secure secrets management for tools

• Public/Private visibility options

• Unique agent ID generation

• Testing interface for agent validation

This comprehensive configuration system allows you to create highly specialized AI agents for various use cases, from educational tutoring to customer service applications.

Getting Started

Developers can begin building their conversational agents in minutes:

1. Select or create a voice from ElevenLabs' high-quality library

2. Choose your preferred LLM

3. Upload your knowledge base

4. Define your agent's goals and personality

5. Deploy and scale with ease

For more detailed information and documentation, visit:

• Overview Guide: https://elevenlabs.io/docs/conversational

• API Documentation: https://elevenlabs.io/docs

With ElevenLabs' Conversational AI, you can now build and deploy sophisticated speaking AI agents in days rather than months, opening up new possibilities for natural human-AI interaction across various applications and industries.

Check out their video that summarizes about Conversational AI: